Apologies for the really slow responses to emails, I’ve sent out just under 2,000 sets of tracking over the last 3 days by email so it’s all been a bit mad here.
This little lot have to be engraved by the morning to be dropped off at UPS and ParcelForce so it looks like it’s going to be a busy night.
Another long day (and probably night) hopefully folks are receiving the tracking labels efficiently now, it’s going to be a bit of a pain doing them manually by email but at least I know they will get done.
The email titles are “Replacements / Tracking” to denote the label is either the normal tracking number for the actual carrier OR it is a tracking number for an item that does not show as delivered that was ordered over two weeks ago and is being replaced automatically.
I have 3 days now to get everything finalised before we move to UK 24 hour deliveries and Europe 3-5 day deliveries from the day of order so it’s all a bit hectic here.
Almost got through all the resends for Tracking and MIA’s, (absolutely knackered mind as I’ve been here since 6 yesterday morning)
UPS Tracking is the number that starts 1Z A66 —————-
ParcelForce Tracking is the number that starts EK**************
Thus far they are proving to be brilliant (with Pforce being a little slow to update but accurate mostly) but above all they aren’t damaging stuff which is what REALLY matters
Looking at it and remembering what has been sent out before on DPD it’s a sure fire thing that quite a lot of folks are going to get double orders, not to worry 🙂 enjoy them if you do 🙂
48 hours till everything is done and we are on 24 hour UK deliveries, 3 -5 day European deliveries, then I will be happy and will release a whole pile of new designs we have pre-built and have in stock.
The big update on US supplies will be done at some point in the morning as I’m likely to babble a load of rubbish if I try typing anything coherent up about now 🙂
Working through all recent orders checking tracking, delivery status and sending out PDF copies of Tracking details for the actual couriers, also replacing any items that do not show up instantly on the tracking (it’s actually quicker rather than making hours and hours of phone calls that don’t always help to the previous DPD courier etc)
This does mean a good number of people will end up with double orders, if you find that you do please keep the spare with our compliments.
Until such time as I can get the tracking appended reliably to the order notices (it seems to do some but not others) we are going to continue sending out tracking manually attached to emails using the customers email address on the shop.
On standard items like the Antiques, if it hasn’t shown up as delivered on our courier account inside 2 week we are assuming it is lost and will replace automatically.
From Monday Morning 19th Feb we are expecting and will be delivering UK items within 24 hours (if ordered by 5pm) and EU orders inside 3 working days. US/Canadian orders will be getting an update this evening that should make those available inside 5 working days at most.
Still inline to have everything currently on the books completed by Friday evening (16 th Feb) (Including orders placed up to and including today)
Very quick one, about to do all the tracking manually by emails as the webshop still isn’t fixed so not all of them get sent out. Expect email over the next couple of hours if you haven’t had tracking for your order
Email still at Amber+ (20 emails to reply to but not yet a huge problem) (Facebook messages at Green)
Should have everything that is currently on order (as of 10 minutes ago when I checked) all delivered by the end of this week 🙂
As is usual policy, we are still not chasing MIA’s other than taking a quick look at the tracking, if we can’t get any information within 10 minutes,it just gets replaced.Feel free to keep the FB messages coming, always happy to talk about boxes with folks…or just talk about life in general if you like 🙂
Great news due up about the US and Canada this week as well 🙂 with this we will be able to get back to 24 delivery for UK and 3 day for the rest of the EU / Europe / Elsewhere very quickly. That means we can afford to release more items as the backlog of dealing with so many countries will be greatly reduced (at any given time we can have upwards of 1,500 packages in transit going to 59 different countries)
On engraving,always worth a message to see if you can have something different engraved (remember trademark laws so no StarWars etc as we can’t get permission) it doesn’t usually cost any extra to have something different engraved either 🙂 (assuming it’s not a life size map of Europe on a 5 inch square) but sans any physical limitations we will have a go at most things for you.
ParcelForce Priority seem to be quite slow updating their tracking numbers (24 hours) but in general very reliable and don’t damage stuff so that’s good.Hopefully the software should be tagging on the Tracking numbers and Courier used on the completion emails or sending by dedicated email. Still going to find a few bugs but at least it’s going the right way. (P2G Tracking really is worthless crap) UPS, love them, they simply don’t damage stuff and are very responsive when we ask them for help on MIA’s etc.
We got an extension on drop offs at Skewen (the UPS regional centre) up to 7:30pm in the evening so we can fit more trips in during the day as well. Typically we will often make 3 full van trips a day in a Long Wheelbase transit to give you some idea of the volumes we ship (we don’t just make storage boxes for gaming, in fact, gaming is still only around 9% of our workload)
The more efficient we can make storage box supplies, the cheaper they will get and the longer we can continue making them. It’s not about making money on them so much as keeping everybody here interested in work rather than looking at thousands of small stainless steel cut outs every day so as long as it is viable to keep making them, we will continue to do so.
back later with more
Email is at Amber (1 – 10 to respond to)
Apologies for the lack of posts since Friday, this is where I should be giving a nice long technical explanation about servers and login handshakes etc….except that wouldn’t be true. I changed the login details for this Blog Friday, got called away to a rather important meeting then went to log back in when I got back and couldn’t remember what I had changed the login details to !
So nothing technical or complex other than me being a bit of a plank.
Other bits are going along well and have a good three loads to go to the UPS station and ParcelForce in the morning. I’ll try to catch up on email between now and then though as as usual I’m behind.
Thanks for the kind comments about the boxers on the various forums and Facebook, we do read them but sadly simply don’t have time to respond to all of them but they are very much appreciated 🙂
PS: New Case lid designs below 😉
Email currently at Amber (1 to 10 to reply to)
Text messages at Green
Facebook messages at Green
Some more new items going up later and some being removed. A bit later starting tonight so I’m a bit behind personally although that should all be sorted pretty quick (we got stuck in traffic on the way to UPS earlier after a big RTC on the mortorway delayed traffic) . As always, text messages are always welcome even if I’m not at work at the time I’ll still reply. US/Canada situation is close to a solution (so long as I don’t break anything else on the shop software!)
I think I may have fixed the tracking thing, on the completion email at the bottom there should now be a number that is direct for either ParcelForce or UPS along with any special instructions you may have given us 🙂
Please ignore the P2G tracking, it is worthless rubbish and probably causes me more email than any other issue. I have asked P2G to NOT send any of their tracking numbers to customers but they will probably get that wrong as well 🙂
Currently kicking the API install to get it to send out direct tracking emails, what I’m trying to get sent is the actual useful details like UPS Numbers such as “IZ A## R## ## #### ####” and ParcelForce such as “EK#########GB”. Parcel2Go tracking details are absolutely worthless, they don’t update properly and often show rubbish like “Awaiting Pick Up” (we don’t do pick ups) even after items have been delivered!
Seem to be making progress although please don’t be surprised if you end up with two emails instead of one while the configuration is sorted.
The idea of attaching the PDF labels to individual emails and doing it manually was looked at, but the time involved to manually send hundreds of emails a day would make it pretty much impossible and any bounces would knock the shop email offline pretty quickly (the labels are around 300k in size so getting them bounce en masse would be a disaster)
More updates once this is fixed