Bit shorter than the last post šŸ™‚

Email status is now Green, Facebook messages now also Green, Personal text messages Green. (zero messages not replied to)

Blog software updated, now onto fixing the tracking API so it sends actual UPS and ParcelForce tracking rather than the worthless P2G rubbish.

thanksĀ  Ā Dave

A quick update on services and availability.

From Friday midnight we are stopping sales to the US and Canada while we look at a production partner. If one can be successfully arranged then no problem, if though we are unable to finalise a deal then we will have to reduce/remove sales to the US and Canada for the time being, absolutely love our American and Canadian customers but currently demand is so high we simply don’t have enough hours in the day and I’m not personally prepared to allow delivery times to increase any further when we are working so hard to reduce them. It should all work out fine as we have a few parties interested though so don’t worry šŸ™‚

Orders placed before Friday night midnight will not be affected in any way.

On boxes, The two smaller Dicemasters boxes are going, it’s a fantastic game but demand isn’t really sufficient to warrant keeping making the smaller versions so as of Friday these will be removed from the shop. Orders for them before Friday will not of course be affected in any way.

I was chatting to Mike P online earlier and we were talking about transparency and Mike mentioned how important it is (hence the reason for this post) so let me see if I can explain the rationale behind the above.

If we take the Dicemasters boxes, typically a new design without the engraving work takes about 3 hours to do, add on the engraving (that can take from 1 hour to 20 or so hours to design in laser ready format) so we have roughly a total time of say 10 hours on a design like DM models each.

The material is pretty much stock and we have quite a few tonnes of it here so that’s not a problem but what we do have is limited storage space for storing packed and ready items (about 1,800 square feet). It sounds like a lot being the size of a typical average house but once you start putting 1,000 antique models in there, plus custom boxes as well as the standard items that 1,800 SqFt gets used up pretty quick. Throw in some of the vaults as well as prototypes and other work we do and very quickly we can run out of space to put everything.

That’s fine if the stuff is quick turn around like the antiques and Arkham LGC for example, as the store empties at about the same speed we fill it up but if we start banging out boxes that can sit for weeks without being ordered it can very quickly cause problems. The cost of making them and having them stored isn’t really a problem but the longer they sit there unused the quicker it can become a problem with that space when new designs are made available. Take the GOT model that went in the shop tonight earlier, 25 of those got made and packed literally just waiting labels at the weekend and are sat in the store (well 15 now as 10 are already purchased) but that is 25 boxes worth of space that is taken up. It all soon adds up if we keep adding items that don’t sell particularly well.

This leads on to a second problem, if that space is used with items that don’t sell well then it is space we can’t use to add new items in a ready packed state so that can increase lead times if we offer the new items before they are fully ready. Like being caught between a rock and a diamond really. Chuck in the fact that we already may have several hundred or thousand $$$$’s in a new item and it’s just dead costs that take away from other projects that may end up being decent selling items. Dead cost increases overall costs, if overall costs go up then eventually no matter what we do retail and trade prices will also increase and that’s not going to help us or you.

So this is the reasoning behind removing slow or low selling items even though a few customers may actually love them, they may look nice but if they don’t pay for their own storage space then eventually something has to give.

Hopefully that will explain it a bit better as to why we may suddenly drop items from the range or will update or change an item without a lot of warning.

Oh and Mike? I haven’t done the Cat pictures yet šŸ™‚

thanksĀ  Ā Dave

ps: More on the US supplies later tonight when the software is finished updating.

The software for this blog is due for an update so it seems, that will be done in the next 60 minutes or so.

Email status currently at Amber (between 1 and 10 mails to answer) but will be back to Green inside 20 minutes (all emails responded to)

5 new cases to be added to the shop and the latest GOT version (Limited Numbers) is on there now. All 25 of the GOT’s were made in advance and packed awaiting labels so can be sent inside 12 hours of now.

Kingdom Death is making a return in a big format storage vault as soon as time permits along with some smaller individual game cases and tokens.

Back later with more (and Possibly Cat pictures Mike;))

thanksĀ  Ā Dave

More boxes being added to the shop and the postal adjustments being actioned. Due to this email will be later in the shift at between 4 and 6am so email status is amber currently (between 1 and 10 emails to respond to)

Had an interesting chat with a supplier today, more info once it is available šŸ˜‰

thanksĀ  Ā Dave

We were asked about bigger sizes of Dicemasters boxes so looked at it a while ago, the problem was making something that holds quite a few but not too many, but something that could also be expanded as peoples games grow.

Hence the following

Dicemasters expandable. You start with the complete case that comes with 3 trays and a lid, if you want to add more space later simply add another box section with it’s additional 3 trays for another 1,000 dice worth of storage, At only an extra 63mm per box section you could easily build this up to hold, 5,000 , 6,000 , 7,000+ dice if required. (additional box sections are considerably cheaper than the initial box as well)

On to some pictures (the lid windows are fitted with clear polycarbonate sheet, it’s just very clean so hard to see in these pics)

Email status will show first thing in future posts here while I work out how to include it in the shop with a plugin

Green, I / We have no unanswered emails
Amber, I / We have less than 10 unanswered emails
Red, I / We have more than 10 unanswered emails

Current status is GREEN

 

 

 

 

 

 

The large antique with tray choices has gone Zer0-Day as has the smaller LOTR antique. The large antique will continue to be available with the standard tray for the foreseeable future though.

It may seem like we are ditching what appear to be popular cases but in all honesty, they aren’t, at least not popular enough to make them in small numbers without disrupting other stuff we have in the works. There is quite a few cases going this way and it appears like we are removing a lot but not adding much, there’s a reason for this, the cases to be added are one’s we have been asked a LOT about doing so we have to ensure we have enough of them to keep demand satisfied at an acceptable time scale.

A number of the new cases are fully assembled versions and as Chris V will attest, assembly of some of these things is complex and can be fiddly so we quite simply have to make sure it’s done right and done right the first time.

Post problems over Christmas and new year delays are rather good at focusing the mind.Ā  The money isn’t a problem, the extended delivery time IS. That is changing.

As always Text messages to my personal mobile are the fastest and easiest way to get hold of me, it’s switched on 24/7/365 and I am always happy to call folks back to save on your phone call costs. 07429 149371. Calls are often missed due to the noise here (it sounds like a gunnery range sometimes) so Text or Facebook or Email is generally the most reliable.

The reduced prices and tiny top up on postal costs are being sorted during the day today so overall things will be marginally cheaper with multiple item orders seeing significant discounts. (if you wish to sell the stuff on to others, that’s all good with us)

Somebody asked me the other day “Why do you do so many hours mate and put so much into this?”

There is a very simple answer to that

YOU folks are the reason, you always have a choice and you chose us…that matters a great deal to me.

thanksĀ  Ā Dave

Just off to work now after an eventful day (being towed home 130 miles when the car decided to kick off), It’s going to be a long night I think…

Emails first then onto shop stuff and dispatch.

ThanksĀ  Ā Dave